Trusted By 165+ E-Commerce Brands With 4.8 ★ Rating On Trustpilot
Boost Customer Retention & Increase Lifetime Value To Scale Your E-Commerce Brand With Higher Profits
We create email campaigns and automations for effective Customer Retention to drive up to 32% more revenue on autopilot while creating a loyal customer base.
Worked With 165+ E-Commerce Brands Worldwide
Conversion-Focused
Email Design To Boost LTV & Retention
Conversion-Focused Email Design To Boost
LTV & Retention
VEX Media specializes in retention marketing for 8 figure eCommerce brands. As a Klaviyo Master Gold Partner, we go beyond email to craft powerful retention strategies across Email, SMS, WhatsApp, and Push Notifications. Our team of experts operates as your Growth Partner, building automated journeys that attract, convert, and retain more customers on autopilot.
Swipe right for inbox envy.
Trusted By 165+ E-Commerce Brands
With 4.8 ★ Rating On Trustpilot
99% of Email Marketing is Done Wrong...
Are You Neglecting the Goldmine of Existing Customers?
It costs 5-25x more to acquire a new customer than retain an existing one, yet most brands spend 80% of their effort on acquisition with weak value proposition beyond price.
Most DTC brands blast generic 50% discount emails to everyone. They treat email like a sales cannon instead of relationship-building, ignore customer segments, focus on acquisition over retention, and compete on price rather than value that destroying your margins and creating discount-addicted customers.
As a 7-figure business owner, your time is better spent growing your company, not spending hours each day tweaking emails.
Our full-service of email and SMS marketing can help you generate a steady stream of additional revenue typically 20-30% by improving key metrics like:
Most DTC brands blast generic 50% discount emails to everyone. They treat email like a sales cannon instead of relationship-building, ignore customer segments, focus on acquisition over retention, and compete on price rather than value that destroying your margins and creating discount-addicted customers.
As an 7 & 8-figure business owner, your time is better spent growing your company, not spending hours each day tweaking emails.
Our full-service of email and SMS marketing can help you generate a steady stream of additional revenue typically 20-30% by improving key metrics like:
Click-Through Rates (CTR)
Email Deliverability
Customer Lifetime Value (LTV)
Unsubscribe Rates
Strategic email list growth
Open Rates (OR)
Average Order Value (AOV)
Data-Driven Optimization
Trusted By 165+ E-Commerce Brands
With 4.8 ★ Rating On Trustpilot
Successful Track Records Since 2019
It's time to let the number speak for itself. Our personalized approach and commitment to excellence service allow us to deliver high-quality results to our clients.
165 +
Retention Systems Deployed Across 12+ Industries
$177 Million+
Revenue Generated For Our Clients
16 Months+
Average Client Lifecycle
with VEX Media
28 Days
Average Time After Client Gets Financially Positive ROI
Trusted By 165+ E-Commerce Brands
With 4.8 ★ Rating On Trustpilot
Our 4x4 Retention Matrix Solution
A Fully Managed Retention Growth System
We don’t send emails - we build retention engines. The 4x4 Retention Matrix™ is a plug-and-play system that turns new buyers into loyal repeat customers through automated flows, campaigns, segmentation, and data-driven triggers. More repeat orders, less revenue left on the table.
Strategic Retention Architecture
We map your entire customer journey, layering in email, SMS, loyalty, direct mail, and trigger-based automation to build a system, not a campaign.
LTV Optimization
From first to fourth order: cohort modeling, product sequencing, and offer design built to maximize repeat purchase economics.
Zero-Party Intelligence
Behavioral signals, quizzes, and on-site data feed segmentation and message precision, reducing friction, boosting personalization at scale.
Behavioral signals, quizzes, and on-site data feed segmentation and message precision, reducing friction, boosting personalization at scale.
Full-Service Execution
Strategy, implementation, copy, creative, testing, reporting, optimization, all delivered in-house by a dedicated retention team. You scale. We handle the rest.
Our Retention Deployment Process
From Audit to ROI: Our 4x4 Retention Matrix™ Framework
Step 1
Days 1-2: Retention Performance Audit
Pinpoint the Revenue Leaks
We begin by dissecting your lifecycle data, benchmarks, churn points, and missed monetization opportunities. You’ll see exactly what’s holding back your LTV, where customers drop off, and why your campaigns underperform.
Step 2
Week 1: Infrastructure & Journey Mapping
Full-Service Execution
We map the entire customer journey across email, SMS, direct mail, and retention triggers, engineered to increase repeat rate, shorten time-to-repurchase, and lift LTV.
We map the entire customer journey across email, SMS, direct mail, and retention triggers, engineered to increase repeat rate, shorten time-to-repurchase, and lift LTV.
Step 3
Week 1-2: Execution & Automation
Design the Engine
No templates. No guesswork. Just a structured 4x4 Retention Matrix™ tailored to your vertical, AOV bands, customer cohorts, and product velocity, combining strategic sequencing, segmentation logic, and data intelligence.
Step 4
Week 2-4: Full-Stack Deployment & Testing
Build + Launch + Iterate
Our team builds every campaign in-house, strategy, creative, copy, segmentation, deliverability, QA. We run agile cycles, backed by LTV cohort data, to optimize timing, frequency, and profitability.
Step 5
Week 5+: Ongoing Optimization & Scale
Compound the Results.
Post-launch, we continuously optimize across key LTV levers: retention cohorts, AOV expansion, replenishment timing, and referral behavior, while layering in new touchpoints and data-based refinements monthly.
Trusted By 165+ E-Commerce Brands
With 4.8 ★ Rating On Trustpilot
What Industry-Leading DTC Brands Say About VEX Media Since 2019...
What Industry-Leading DTC Brands Say About VEX Media
Since 2019...
Rated 4.8 ★ by Growth-Focused DTC Brands on Trustpilot
Why Choose Us
Why Top DTC Brands Trust VEX Media Group
Klaviyo Certified Experts - Official case study published by Klaviyo themselves.
In-House Experts Team- Every strategist, designer, and technical specialist is in-house, most with us for 3–5+ years. No outsourcing. No freelancers. Faster execution. Better results. Lower cost.
Full-Service Management - Strategy, implementation, copy, creative, testing, reporting, optimization. You just focus on growing. We handle everything - End to End solutions.
Performance Guarantee - Average client sees 28% revenue increase in 90 days. If we don't increase your email revenue by minimum 15-20% in 120 days, we work for free until we do.
Grow Your Business Revenue and Get Real Results
Just like these E-commerce brands we’ve worked with
Trusted By 165+ E-Commerce Brands
With 4.8 ★ Rating On Trustpilot
Case Studies
7-8 Figure Brands Transformed by the 4x4 Retention Matrix™
Case Studies
7-8 Figure Brands Transformed by the 4x4 Retention Matrix™
Hear It Straight From Our Clients
Take a look at what some of our clients have to say about working with us.
Their Design Work is Phenomenal
"Consistently delivering phenomenal design work, on-time execution and tangible results. They've become a valued strategic partner."
Joey Huneau
CEO at Synergee Fitness
We Could Never Have Done It This Well
"They don’t just execute, they think strategically, move fast, and deeply understand our customer lifecycle. It’s rare to find that combination."
Sharon Colona
CEO at Avocado Tea Co
Extremely Happy Working With Vex Media
"They have become an integral part of our retention process: streamlining manual work, improving engagement, and delivering a level of personalization we never saw with other agencies."
Davis Tiburzi
CEO at Cannazip
They Drive Amazing Results
VEX is one of the few true outliers in this space, among the only partners we fully trust to deliver."
VEX is one of the few true outliers in this space, among the only partners we fully trust to deliver."
Alex Fedotoff
CEO at Ecommerce Scaling Secrets
Scale beyond current revenue ceiling
Request Your FREE Audit Call Today
We help you convert more one-time buyers into lifelong clients and generate a steady stream of additional 20-30% revenue with no extra work from your side. Average client sees 28% revenue increase in 90 days.
Trusted By 165+ E-Commerce Brands
With 4.8 ★ Rating On Trustpilot
Vex Media Group - Helping DTC brands to convert and retain more customers to maximize revenue through Email and SMS Marketing.
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